What is natural language processing?

Natural language processing (NLP) refers to the branch of computer science—and more specifically, the branch of artificial intelligence or AI—concerned with giving computers the ability to understand text and spoken words in much the same way human beings can.

NLP combines computational linguistics—rule-based modeling of human language—with statistical, machine learning, and deep learning models. Together, these technologies enable computers to process human language in the form of text or voice data and to ‘understand’ its full meaning, complete with the speaker or writer’s intent and sentiment.NLP drives computer programs that translate text from one language to another, respond to spoken commands, and summarize large volumes of text rapidly—even in real time. There’s a good chance you’ve interacted with NLP in the form of voice-operated GPS systems, digital assistants, speech-to-text dictation software, customer service chatbots, and other consumer conveniences. But NLP also plays a growing role in enterprise solutions that help streamline business operations, increase employee productivity, and simplify mission-critical business processes.

NLP use cases

Natural language processing is the driving force behind machine intelligence in many modern real-world applications. Here are a few examples:

Spam detection: You may not think of spam detection as an NLP solution, but the best spam detection technologies use NLP's text classification capabilities to scan emails for language that often indicates spam or phishing. These indicators can include overuse of financial terms, characteristic bad grammar, threatening language, inappropriate urgency, misspelled company names, and more. Spam detection is one of a handful of NLP problems that experts consider 'mostly solved' (although you may argue that this doesn’t match your email experience).

Machine translation: Google Translate is an example of widely available NLP technology at work. Truly useful machine translation involves more than replacing words in one language with words of another.  Effective translation has to capture accurately the meaning and tone of the input language and translate it to text with the same meaning and desired impact in the output language. Machine translation tools are making good progress in terms of accuracy. A great way to test any machine translation tool is to translate text to one language and then back to the original. An oft-cited classic example: Not long ago, translating “The spirit is willing but the flesh is weak” from English to Russian and back yielded “The vodka is good but the meat is rotten.” Today, the result is “The spirit desires, but the flesh is weak,” which isn’t perfect, but inspires much more confidence in the English-to-Russian translation.

Virtual agents and chatbots: Virtual agents such as Apple's Siri and Amazon's Alexa use speech recognition to recognize patterns in voice commands and natural language generation to respond with appropriate action or helpful comments. Chatbots perform the same magic in response to typed text entries. The best of these also learn to recognize contextual clues about human requests and use them to provide even better responses or options over time. The next enhancement for these applications is question answering, the ability to respond to our questions—anticipated or not—with relevant and helpful answers in their own words.

Social media sentiment analysis: NLP has become an essential business tool for uncovering hidden data insights from social media channels. Sentiment analysis can analyze language used in social media posts, responses, reviews, and more to extract attitudes and emotions in response to products, promotions, and events–information companies can use in product designs, advertising campaigns, and more.

Text summarization: Text summarization uses NLP techniques to digest huge volumes of digital text and create summaries and synopses for indexes, research databases, or busy readers who don't have time to read full text. The best text summarization applications use semantic reasoning and natural language generation (NLG) to add useful context and conclusions to summaries.